Thank you for choosing Blants.
All Orders placed are dispatched from Sydney via Couriers or Australia Post and shipped the next business day, and depending on the destination transit time is approx 2 – 4 business days (allow a further 2 days to remote areas or to WA). Please read through our Terms & Conditions to ensure a smooth transaction.
When purchasing you agree to abide by these Terms & Conditions:
It is the purchasers responsibility to ensure the delivery address entered is correct, and any re-direction of orders due to an incorrect address will incur additional fees and payable by the purchaser (carrier’s policy).
Shipping
Australia Post Deliveries
If you would like delivery to a Post Office, please ensure you select the Australia Post shipping option (couriers will not deliver to a post office). If you are not home at the time of delivery Australia Post will leave a card to collect from the post office, or you can elect to leave at door.
For high rise apartments, security buildings, premises with locked gates, or if it’s not safe to leave item/s outside, we strongly recommend to select Australia Post shipping (in the event you are not home) so your order can be taken to your nearest post office for your collection.
Courier Deliveries to Door
Please note – Drivers DO NOT make phone calls to customers regarding locked gates / security buildings / or for requests of delivery time frames.
If you select delivery via a Courier to your door, all orders are shipped with “Authority to Leave” at your address to avoid a re-delivery fee and you agree to the following:
House deliveries
- It is safe to leave at door – (if it’s Not Safe please select Aus Post shipping instead).
- I have checked my delivery address is correct, and the address is not to a post office.
- There are NO locked gates and courier has access to front door. Note – If driver is unable to gain access, your order will be taken to the nearest depot/agent for your collection irrespective if you have paid for delivery to door. No refund of delivery fee will be given. And in the event your order is re-delivered, the purchaser will need to pay the extra re-delivery fee.
- I do not have a dog roaming the front yard (courier drivers are not permitted to enter a property if a dog is roaming the front yard irrespective of how harmless the dog is).
Units & Apartments
For high rise apartments, security buildings, premises with locked gates, or if it’s not safe to leave item/s outside, we strongly recommend to select Australia Post shipping instead.
- I do not live in a security building and courier has easy access to Unit door or can be left inside foyer door. (If it’s a multi level building items will be left inside foyer, as some drivers do not walk up stairs – courier policy, not ours)
- Or – I do live in a security building but it’s safe to leave product/s outside Main entrance door.
- Or – If it’s NOT safe to leave product/s outside the Main entrance, please ensure you select Australia Post shipping instead.
Business Addresses
- The business opening hours are standard 9am – 5pm Mon-Fri
- Or – I have left a note on the order form of our opening days and hours.
*Note – Blants reserves the right to cancel a transaction in the event of a system technical error where no shipping fee / incorrect shipping fee has been added to the order and will refund the total amount debited.
Collection Orders from Kingsgrove warehouse
Due to long delays from the time a customer places a ‘collect’ order to the actual day of collection, we have added the below condition:
All orders must be collected within 7 days. If not collected within 7 days, Blants are free to release that stock to other customers requiring that product in the event we are short of stock. You will receive a full refund for that product or we can discuss next availability if/when product is back in stock.
Delivery timeframes
Delivery timeframes mentioned on our website are a guide only. Please allow additional time for deliveries.
Orders are promptly processed and dispatched from our warehouse, however this may not always be possible and the purchaser acknowledges timeframes are guidelines only and indemnify Blants against compensation for a delay.
Once the order is dispatched, there may on occasions be delivery delays with our shipping partners due to a range of factors (no freight company is perfect). The purchaser acknowledges there may be delivery delays and indemnify Blants against compensation for a delay.
Misdirection of freight is rare but may occur. As soon as the purchaser notifies Blants, we will follow through and do our best to quickly re-direct freight. If the item/s are not recovered in a reasonable time Blants will make a claim and refund or re-supply the missing item/s. However, the purchaser acknowledges there is due process in recovering misdirection and the purchaser indemnifies Blants against compensation for delays incurred in the event of misdirection – albeit the cost of item/s and shipping if deemed lost.
Returns Policy
Please select carefully and double check products selected before final checkout to ensure a smooth transaction.
If you have received a product that has been damaged in shipping, please email us photos of the product and packaging. Our policy is to forward you a replacement product or a refund.
To return a product, please contact Blants to make arrangements prior to dispatching the product.
We are unable to take responsibility for loss or damage occurring in transit on return to us so please send via a trusted post method. For Zip Pay and Afterpay customers – when waiting for your item to be returned to us please continue to pay your payments.
If you have any questions, please contact us at info@blants.com.au
