Thank you for choosing Blants.
All Orders placed are dispatched from Sydney via Couriers or Australia Post and shipped the next business day, and depending on the destination transit time is approx 1 – 4 business days (allow a further 2 days to remote areas or to WA). Please read through our Terms & Conditions to ensure a smooth transaction.
When purchasing you agree to abide by these Terms & Conditions:
It is the purchasers responsibility to ensure the delivery address entered is correct, and any re-direction of orders due to an incorrect address will incur additional fees and payable by the purchaser (carrier’s policy).
Australia Post Deliveries
If you would like delivery to a Post Office please ensure you select the Australia Post shipping option (couriers will not deliver to a post office). If you are not home at the time of delivery Australia Post will leave a card to collect from the post office, or you can elect to leave at door.
Courier Deliveries to Door
If you select delivery via a Courier to your door, all orders are shipped with “Authority to Leave” at your address and you agree to the following:
- I have checked my delivery address is correct, and the address is not to a post office.
- There are no locked gates and courier has access to front door.
- I do not have a dog roaming the front yard (courier drivers are not permitted to enter a property if a dog is roaming the front yard irrespective of how harmless the dog is).
Units & Apartments
- I do not live in a security building and courier has easy access to Unit door or can be left inside foyer door. (If it’s a multi level building items will be left inside foyer, as some drivers do not walk up stairs – courier policy, not ours)
- Or – I do live in a security building but it’s safe to leave products outside Main entrance door. (If it’s unsafe to leave products outside the main entrance door please contact us prior to placing your order).
- The business opening hours are standard 9am – 5pm Mon-Fri
- Or – I have left a note on the order form of our opening days and hours.
Deliveries to Depots
If you have elected delivery to a courier depot for your collection – Depot pick-up days are strictly Mon – Fri.
Most depots are open between 9am and 5pm weekdays. However, some country depots are restricted to 10am – 4pm.
Therefore, please keep this in mind as there are many depots across Australia and their trading hours vary from depot to depot.
If you choose to have your order delivered to a courier depot we will email you the Tracking Number so you can track it online to know when it has arrived at the depot. Some couriers may also email you or phone you when your order is ready for collection. If multiple items have been ordered, please ensure all items have arrived at the depot before heading out there to avoid a second trip.
*Blants reserves the right to cancel a transaction in the event of a system technical error where no shipping fee / incorrect shipping fee has been added to the order and will refund the total amount debited.
Please select carefully and double check products selected before final checkout to ensure a smooth transaction.
If you have received a product that has been damaged in shipping, please email us photos of the product and packaging. Our policy is to forward you a replacement product or a refund.
To return a product, please contact Blants to make arrangements prior to dispatching the product.
We are unable to take responsibility for loss or damage occurring in transit on return to us so please send via a trusted post method. For Zip Pay and Afterpay customers – when waiting for your item to be returned to us please continue to pay your payments.
If you have any questions, please contact us at firstname.lastname@example.org