FAQs

 

Magnesium Chloride Flakes – Food Grade or Dead Sea – what’s the difference and which one should I buy?
Where are the Depots located & address?

View depot locations and address. The available depots on this list can change, please regularly check this page for any updates.

If you elect to have your order delivered to a courier depot/or agent for your collection – Depot pick-up days are strictly Mon – Fri.
Most depots are open between 9am and 5pm weekdays. However, some country depots are restricted to 10am – 4pm.
Therefore, please keep this in mind as there are many depots across Australia and their trading hours vary from depot to depot.

*Note – if ordering multiple items please track your order online and ensure all items have arrived at the depot before heading out there to avoid a second trip, as some items cannot be taped together due to weight and may get separated in transit as couriers are sorting onto trucks. If you are unsure after looking at the tracking please contact us for assistance.

Do I have to be home for delivery?

All orders are dispatched with ‘Authority to Leave’ and you do not need to be home for delivery to be made.

How much does it cost for delivery?

Delivery prices are calculated according to the total weight of items in cart, and automatic discounts are applied for multiple items (to most destinations).

Based on your location our Checkout will generate 2 – 5 Shipping Quotes to choose from as soon as you enter your address.

We are always striving to keep shipping costs as low as possible for you and do not profit on delivery fees.

How long does delivery take?

Orders that are placed by 7pm any business day are dispatched the next business day (or the day after payment is received into our account if you elect to pay with internet banking).

Depending on the destination transit time is approx 1 – 4 business days (allow a further 2 business days for remote areas or to WA).

During peak season, December through to January (or public holidays), delays may occur so please keep this in mind and allow extra time for delivery during this period.

Can I track my order?

Yes. When your order has been processed and dispatched for delivery you will receive a confirmation email with tracking number.

Account customers can also track the order status through My Account and print/save a copy of the PDF invoice.

What payment options do i have and are my card details safe?

We have 5 payment options to choose from:

  • Paypal
  • Credit Card – Visa or Mastercard
  • Bank Transfer
  • ZipPay
  • Afterpay

We do not store credit card information, card details are encrypted and securely transmitted directly from bank to bank.

What are the bank account details for Bank Transfer?

For bank transfer – our bank details will be displayed on the Checkout page and will also be on the order confirmation email you will receive.

Why didn’t I receive an order confirmation email?

If you haven’t received an order confirmation email the most likely cause is a spelling mistake or an accidental space when typing your email address. Please add us to your contacts list to ensure our emails land in your inbox.

Why would I want my order delivered to a Depot?

Orders that are dispatched with couriers are dispatched with ‘Authority to Leave’ at your door.

Some customers prefer to have their order delivered to a depot for their collection for various reasons like –

  • Not safe to leave items at their door if they are not home.
  • Or they live in a gated complex / security building and couriers are unable to access their front door if no-one was home at the time of delivery.
  • Or they live in a remote area and don’t mind collecting their order from a depot or agent to lessen delivery costs.
  • Or are holidaying somewhere and need a product delivered.
  • And some business customers travel to conventions and trade shows and it’s easier to have products delivered to a depot rather than taking bulky items on their journey.

 

 

  • Currently Closed

    Closed:
    Wed 11th Dec

    Re-open:
    Mon 13th Jan

    Orders placed within these dates will be dispatched on Mon 13th Jan.
    Wishing you all a Merry Christmas and a Happy New Year!

  • Easter Closure

    Closed on:
    Fri 30th Mar 2018

    Re-open:
    Tue 3rd Apr 2018

    No deliveries will be made between the above dates, but you may still purchase if you wish. Any orders made between these dates will be dispatched on Tue 3rd Apr. Thank you!

  • Upcoming Closure

    Closed
    3rd – 9th Oct

    Orders received during these dates will be shipped on Thu 10th Oct.

    Re-open
    Thu 10th Oct

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