Any questions?
Call us: (02) 8541 8559
Email: info@blants.com.au

FAQs


Do I have to create an account ?

No. You may simply go straight to the 'Shop Online' page, or to any 'Product Page' & click 'add to cart' and place your order.

 How do I create a BLANTs user account ?

On the right hand side of our ‘home page’, just under “User login”, you will see “Create new account”.
Step 1: Simply click “Create new account”, then select a username that is easy to remember.
Step 2: Enter your email address.
Step 3: Make up a password.
Step 4: The final step - At the bottom of the page, click “Create new account” again, to submit the form.
 
You will automatically receive an email to say you have successfully created an account with BLANTs.

How much does it cost for delivery ?

Our Checkout automatically quotes you the delivery fee once you enter your Suburb, State, Postcode.
(please ensure they are entered in the correct fields with correct spelling.
Otherwise, the system will NOT generate all shipping options.
Example - If Aust Post is the only quoted option, then please check what you have typed).


Then simply scroll down to view your quoted delivery options, and then select your preference if you want to proceed.

Please check the "Delivery Address" on the "Review Order" page before making payment.

How long does delivery take ?
 
We transport all paid orders to the Sydney courier depot 3 times per week, from there -
 - Delivery via E-go couriers & Aust Post: approx 2 – 5 business days, depending on how busy they are.
 - Delivery to your door via Clipper Parcels: 1 – 2 business days.
 
Can I collect from a Sydney courier depot ?
 
The Sydney couriers would still charge a fee for ‘holding’ your order (for your collection), and at best you would only save $1 or $2. Since the delivery fee to your door within Sydney is very inexpensive, to save depot congestion, we do not offer any collections from any Sydney courier depot..sorry.

If I collect from a Depot on your list - is there any charge ?

Yes - If you elect to collect your order from a courier depot it will still incur a delivery charge, as the courier depots are simply a point of collection to lessen the delivery fee. They do not stock our products, and all items are dispatched from Sydney.

What is the Address of the Courier Depot I have selected ?
 
First make sure the “Shipping method” (on the Checkout page) is selected to “Delivery to Depot (for your collection)”, and also select the Courier Instructions “I am collecting from a courier depot/agent”. Once that is done, simply click the “Review Order” button, to view the address of the courier depot you will be collecting from.

How do I know when my order has arrived at the Depot (for my collection) ?
Once your order has been dispatched, we will email an 'Order Update'  with the ' Tracking Number ' which enables you to track its progress.  However, most depots will notify you directly.

Can I pay with my Credit Card, or do I need a Paypal account ?


Once you submit the order, it will take you to a secure page for payment via Credit Card through Paypals secure page.  ..(unless you have opted to pay via EFT).
On Paypals secure page, you will have 2 options for payment:
 – Pay via existing Paypal Account or pay via Credit Card.
At the top right hand side, you will see “Pay with Paypal account” – click on this if you want to pay with your existing paypal account.
Or, simply scroll down a bit, and you will see “Pay via Credit Card” – click on this if you want to pay with your Credit Card
.
You will automatically receive an Invoice, for your records, once your order has been completed. ..(providing you have entered a correct email address on the order form).
 
What are the bank account details for EFT payments ?
 
If you wish to pay for your order via EFT / Bank deposit, simply click “Internet and Bank Deposits” as your payment method, and submit the form.
Once you submit the form, you will automatically receive an Invoice - Our bank details are located at the bottom of the invoice.

What does "Completed" mean on my Order Status ?

Once your order has been processed, and booked in with the couriers, we will email you an Order Status Update that
says "Completed" which means your order is now in the hands of the couriers to on-forward to you, so you know your order is on the way.
 
 

Epsom salt – Gold Label or Super Natural
 - What is the difference, and which Epsom Salt should I buy ?

Whilst both our Gold Label and our Natural Epsom Salt are excellent choices there are differences in the two which may be inconsequential to some., and important to others.
 
Most all Epsom Salt worldwide is man-made. Our Gold Label Epsom Salt is also a man-made product with USP / BP grading. It is a great value, quality Epsom Salt we have been importing for many years, with great feedback from many very happy customers!
 
Our Natural Epsom salt is a food grade Epsom salt harvested from a natural deposit in Germany. We regard this as THE best Epsom Salt available worldwide!
 
So therein is the difference in the two Epsom Salt.


 



 

 

 
 

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